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Delivery
DELIVERY LOCATIONS
We deliver to all areas of the UK, including Northern Ireland and also to the Republic of Ireland, Europe and the Channel Islands.
DELIVERY CHARGES
Most orders over £300 are delivered free of charge. However, delivery to some areas of Scotland and offshore will incur a nominal surcharge as listed below.
| Location | Above £300 |
|---|---|
| England & Wales | Free |
| Scotland (Zone 1) (Postcodes: AB, All IV except 41 - 49, 51, 55 & 56, KW1 - 14, PH15 - 50) |
£39 |
| Scotland (Zone 2) (Postcodes: IV41 - 49, 51, 55 & 56, KA27 & 28, PH22 - 24, PA20 - 80) |
£85 |
| Scotland (Zone 3) (Postcodes: KW 15 - 17, HS, ZE) |
£120 |
| Northern Ireland | £50 |
| Republic of Ireland | £50 |
| Isle of Wight | £55 |
| Chanel Islands | £105 |
| Isle of Man | £105 |
A small delivery charge is made for orders under £300. These charges are outlined at the checkout section before you place your order.
DELIVERIES
Deliveries are usually made by a heavy goods vehicle with a tail lift. The carrier will telephone in advance to arrange a suitable delivery date (between the hours of 9AM and 5PM Monday to Friday). Please note that the carriers are not insured to bring the goods into your property and you should ensure that there will be someone available who can take the goods inside.
Please arrange an alternative delivery location if there is a problem with access to your property (e.g. graveled or uneven drives, narrow lanes etc...) The carrier will make an additional charge if access is unsuitable and also if there is no one at the delivery address to inspect and sign for the goods.
Please do not sign for any goods until unpacked and checked in full. If any items are damaged please notify the driver and sign the note 'goods damaged'. If the delivery driver will not wait until the goods are checked please sign for as 'damaged', do not sign unchecked. Stovesite must be notified within 24 hours of any damage otherwise we will be unable to claim under our carrier's insurance. Goods signed for in good condition cannot be replaced if they are subsequently found to be damaged.
RETURNS
We understand that, on occasions, you may need to return a product. Our returns policy is as follows.
Under the Distance Selling Regulations you have the option of cancelling any order between the time of placing it and 7 working days after delivery. You have the right to receive a refund within 30 days of cancellation. Providing the goods are returned in their original packaging and in saleable condition, the full original payment, less any charges, will be made to you within 14 days.
We can arrange for collection, which will be charged at the carrier's rate for your area, or you can arrange your own return. If you do arrange your own return we recommend that you use a tracked and insured postal/freight service.